IL ARF SE Program Management CoP Resources
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Organizational Culture to Support CIE
How to Create a Strength-Based Company Culture – Understand why creating a strengths-based company culture is important and the steps you can take to create it in your agency.
The 4 Disciplines of Execution® is a simple and effective framework for creating a culture of high performance and executing an organization’s most important priorities. Watch this video to learn more about using 4DX.
Competitive Employment: Has it Become the “First Choice” Yet? – Learn the core values, quality indicators, and examples of functional measures for Supported Employment services.
A Roadmap to Competitive Integrated Employment: Strategies for Provider Transformation – Consider the implementation strategies used by providers who successfully closed sheltered workshops and transformed to competitive integrated employment (CIE).
Person-Centered Practices Self-Assessment - Use the Person-Centered Practices Self-Assessment developed by the National Center on Advancing Person-Centered Practices and Systems to see how your program is doing at being person-centered. Recorded Webinar about the PCP Self-Assessment Tool
Wisconsin Person Centered Planning Practice Profile – This document outlines the core components of Person-Centered Planning in 4 areas: Philosophy, Process, Product, and Skills. Staff and supervisors can use this tool to determine competencies and areas for improvement with person-centered service delivery.
Supported Employment core features and quality indicators
Individual Placement and Support (IPS)
Hiring Employment Services Staff
Realistic Job Preview - Employment Specialist in Community Treatment – Videos give applicants a glimpse into a position’s responsibilities. Watch this example video from North Central Health Care.
Realistic Job Preview – TennCare’s Workforce Initiative Toolkit offers a webinar about using realistic Job Previews as a workforce retention strategy. Their toolkit also contains an example realistic Job Preview video for Direct Support Professionals.
Structured Behavioral Interviews - check this out for an interview guide to increase staff retention.
Supporting Individuals with Significant Disabilities - The Role of A Job Coach – Use this document to describe the qualities and expectations of successful job coaches.
APSE Universal Employment Competencies – Develop your postings, job descriptions, and interview questions with these well-established, nationally recognized core competencies.
Customized Employment Competency Model -
Expect job developers to understand how to negotiate and customize opportunities with employers. Customized Employment is a nationally recognized, evidence-based practice for achieving CIE with job seekers with complex barriers. Agencies that believe everyone can work embrace CE principles and practices.
Staff Recruitment, Retention, & Training Strategies for Community Human Services Organizations – This guide helps organizations to select and implement strategies that address the challenges of recruiting, retaining, and training Direct Support Professionals.
Promising Recruitment and Retention Strategies – Explores service provider strategies to increase recruitment and retention of direct support professionals.
Strengthening the Direct Care Workforce in Rural Areas – Summarizes workforce challenges in rural areas and strategies that rural stakeholders can use to deliver high-quality services.
Rural Routes: Promising Supported Employment Practices in America’s Frontier
IPS Supported Employment in Rural and Frontier Areas offer insights and strategies for services in rural communities.
On Boarding and Ongoing Training for Employment Services Staff
APSE Online Learning - APSE is the organization to turn to for reliable information and perspectives on
Employment First. APSE’s vast network taps into expertise on everything from navigating policy to the
implementation of placement and support models.
Open Future Learning – An affordable, effective online learning platform dedicated to the field of developmental disabilities. The learning modules and videos challenge learners to examine the beliefs and attitudes they hold about people with intellectual and developmental disabilities. Topics range from Person-Centered Approaches, Thinking and Planning to Challenging Behavior to Supported Employment and beyond.
SELN Systematic Instruction Series with Teri Johnson – With systematic instruction, individuals with disabilities can improve job performance and increase their autonomy. Research has supported systematic instructive as an effective teaching tool that uses task analysis preparation, design, and strategies. In this 3-part series, Teri describes each of these components using video, picture examples, stories, and hands- on exercises.
Systematic Instruction - This recorded webinar with Janet Estervig of the Attainment Company, will give staff the basics for systematic instruction and teaching job skills.
TransCen Online – TransCen offers on-demand/pre-recorded and live webinars at low cost. Topics include self-determination, Transition, Customized Employment, Workplace Supports, Building Meaningful Days, and more.
WorkSupport – WorkSupport offers online courses and webcasts (live and recorded) on a wide array of topics related to Supported Employment and Customized Employment.
IPS Employment Center – This center is hosted by a multidisciplinary team of researchers and trainers who conduct research studies, disseminate findings, prepare training and educational materials, and provide training and consultation services. The IPS Employment Center’s activities focus on employment for people with serious mental illnesses.
Group Supervision Process Description - This resource lays out the six steps in the process to make the Group Supervision process successful.
Field Mentoring Log for job development.
Field Mentoring Log for job seeker engagement.
Association of Community Rehabilitation Educators (ACRE) - ACRE-approved training is offered by educators, who are current ACRE organizational members. Their curriculum has gone through a rigorous curriculum review process. ACRE training is available in several formats: Face-to-face, online, and hybrid (combination of in person & online).
LEAD Center Visit the Employment Strategies Section on the LEAD Center’s website to find creative approaches to promote Customized Employment, get information on career pathways, learn about available technical assistance and training, and more.
International Journal for Direct Support Professionals - Easy to-read, practical articles for Direct Support Professionals on a variety of topics that are pertinent to their role in supporting people with intellectual disabilities. Every year, VITA publishes 12 issues of The International Journal for Direct Support Professionals (DSPs). Newsletters are archived on their website, and you can sign up to receive them by email.
Motivational Interviewing - The Motivational Interviewing Network of Trainers (MINT) is an international organization of trainers in motivational interviewing. The trainers come from diverse backgrounds and apply MI in a variety of settings. The training tab has a calendar of training events and contact information for available trainers.
There are many more sources for on-line training and best practice reading material for Sup-ported Employment agencies. Additional sources include but are not limited to Marc Gold and Associates, Griffin-Hammis Associates, WINTAC, Job Accommodation Network, Disability Employment TA Center, and the Institute for Community Inclusion.
Building Collaborations and Partnerships
APSE – The Association of People Supporting Employment First (APSE) is a national membership organization focused exclusively on Employment First to facilitate the full inclusion of people with disabilities in the workplace and community. Illinois APSE: https://apse.org/chapter/illinois/
Illinois Developmental Disabilities Council - ICDD works to promote the independence, productivity, integration, and inclusion of those with disabilities into the community, ensuring that those individuals with developmental disabilities have the same opportunities as others in the community. ICDD’s 5 year state plan: https://icdd.illinois.gov/about/mission.html
American Job Centers in Illinois – Job Centers bring employers and job seekers together.
A variety of partner agencies work together to make Illinois Job Centers possible. The specific mix
of partners can vary. Partners usually include not-for-profit community organizations and agencies of Illinois state and county government.
Chambers of Commerce: Chambers are key avenues for networking with businesses and building employer relationships.
Illinois Black Chamber of Commerce
Illinois State Black Chamber of Commerce
Chicagoland Black Chamber of Commerce
Quad County African American Chamber of Commerce
Illinois Hispanic Chamber of Commerce
LGBT Chamber of Commerce Illinois
Chicago Aera Gay and Lesbian Chamber of Commerce
Also research women’s business groups and councils in your area
Quality Assurance
Business Acumen Toolkit: This toolkit describes an organization’s ability to understand and address business conditions in a way that leads to the organization’s desired financial and operational outcomes. For community-based organizations (CBOs) serving people with disabilities, strong business acumen will improve the organization’s ability to sustain or even grow their programs. The HCBS Business Acumen Center is devoted to providing resources to disability-focused CBOs to facilitate successful business practices. The Disability Network business strategies roadmap is one such resource. Module
5 of the Business Acumen Toolkit provides in-depth information about quality assurance and program evaluation.
Evaluating Your Program: Evaluating Your Program is part of the Supported Employment Evidence-Based Practices KIT. It shows quality assurance team members how to evaluate the effectiveness of their IPS Supported Employment program. It contains instructions for conducting assessments and tips on how to use the data to improve a program. While this is an IPS resource, it provides good insights and information for any employment service provider.
5 Why’s Exercise: Before you and your team begin to make changes, it is important to dig deeper and explore the factors that are impacting the outcome you seek to change. Problems may be defined as identified issues in individual or agency practice or they may be opportunities to build and expand on successes. Your team will want to understand the two types of factors that are impacting practice outcomes: contributing factors and root causes. One well-known and simple technique for exploring contributing factors and root causes is the 5 Why’s method. This resource provides a step-by-step guide for teams to use the 5 Why’s.
Assessing the Quality of Supported Employment Services: This assessment tool is based upon 18 quality indicators of supported employment as described by Nisbet and Callahan (1987). These indicators were developed during the implementation of a model demonstration effort and are based upon field research, literature reviews, input from practitioners, and a national validation study. It is designed to be used by persons who are in the process of developing and implementing individualized supported employment models.
NIATx Process Improvement - This simple, evidence-based process improvement model is based on 20 years of research at the University of Wisconsin. While originally developed by behavioral health agencies, this model of process improvement can be used to support organizational change and implementation strategies in any agency, region or state.
Comprehensive Assessment of Supported Employment Service - This user friendly organizational tool for Supported Employment managers can unlock the hidden potential of data and illustrate how effective your Supported Employment program is by showing trends in placement rates, job matching, job
retention and more.